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Quality Assurance and Complaints Procedure

NERAC's aim is to provide a high-quality service to students. We are registered with Disabled Students Allowances Quality Assurance Group (DSA-QAG) and work to meet criteria laid out in the Quality Assurance Framework (QAF). We ensure that we work exclusively with Assistive Technology Service providers and Non-Medical Help provides who are also registered with DSA-QAG.

We continuously evaluate and improve our service to students by seeking feedback and will contact you at several points during your course. Please see our feedback page for information on how to leave feedback.

Complaints about NERAC should be addressed in the first instance to Ruth Brown, NERAC Operations Officer, see the contact us section for ways to get in touch.

There are two complaints processes. One for University of Sunderland students and one for students who are not studying at the University of Sunderland.  Please contact NERAC directly for the appropriate procedure or use the links below to access the document you need.

If you are a University of Sunderland student please see the Student Complaints Process.

If you are not a University of Sunderland please student download the NERAC Complaints Procedure for Students not studying at University of Sunderland.


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