Whenever you email the Gateway team, we will automatically create an enquiry for you to keep you up to date with what's going on.
If you are emailing from a personal email account, we will still receive your enquiry and you'll get an automatic response to let you know what your enquiry number is and how to access it. From then on, once we add a note or a resolution any notifications of these updates will go to your student email. So, it's very important that you check your student email account regularly.
If you email back to the original enquiry update, we will not receive this. If you would like to add a note to your enquiry, simply do so via Compass by clicking onto the links within your email notifications.