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FAQs

  

How do I access support?

There are a number of ways to access the support we offer. You can fill in an online referral form, phone us at 0191 515 2933, or email us at wellbeing@sunderland.ac.uk

 

We are open Monday to Friday 8:30 - 17:00pm, if you wish to make an enquiry in person visit Student Support Services Reception (Edinburgh Building Level 1, City Campus)

What can I expect during my first session?

Your first session will be chance for a Wellbeing Practitioner to assess any needs you may have and signpost you to the service that is most suitable. They will explain our confidentiality policy and discuss with you the best course of action going forward. It will typically last up to 45 minutes.

After this first session, a more personal and detailed session will be arranged if needed.

What is the confidentiality policy?

The support we provide is a confidential service to students. There are however exceptional circumstance where, in the interests of safeguarding, members of staff have a duty of care to share with a third party.

These exceptional circumstances include the following:

  • If a student discloses an intended act of treason, or terrorism (Terrorism Act 2000)
  • If a student discloses ongoing abuse of, risk or danger to a child (Children Act 2004)
  • If a student is presenting at risk of serious harm to themselves or others
  • If a member of Wellbeing Staff is required by court of law, or an officer of the law, to give evidence.
  • If a student requests that we pass on information on to a third party we will obtain their written consent before disclosure.

To read our full confidentiality policy click here.

What if I can't make my appointment?

If you are unable to attend and appointment please email wellbeing@sunderland.ac.uk.

Please note we require 24 hours notice of cancellation. The Wellbeing Service is extremely busy and if you fail to attend without giving us 24 hours notice we may not be able to offer you another appointment. Your referral to the Service will be closed and should you wish to re-engage with the Service you will be required to complete another Wellbeing Referral form.

I'm worried about a friend, can I refer them for support?

Yes.

If you are concerned about a friend or a family member who is a student, do not hesitate to email wellbeing@sunderland.ac.uk or phone us at 0191 515 2933

If your concern is during Wellbeing out of hours, your friend also has the option of wider support from services across the local area.

Samaritans: 116 123 / jo@samaritans.org

SANEline 0300 304 7000, Open 4.30-10.30pm daily

Mental Health Matters 0800 013 0626 5.00-9.00pm. They are also open 24 hours on weekends and Bank Holidays

Northumberland, Tyne and Wear NHS Foundation Trust Crisis Team (for people who are experiencing a Mental Health Crisis) 0303 123 1145.

If you feel you friend is in immediate danger, you can call the police at 999. 

I'm already receiving support outside of University, can I still be seen?

This can depend. If you are already seeing a counsellor outside of University, then we would not duplicate these services. However, if you require some support arround issues seperate to the counselling working i.e. academic or housing related issues, we would be more than happy to help and / or signpost you to the correct services.

What is Silvercloud?

Silvercloud is an online CBT (Cognitive Behavioural Therapy) programme which can be tailored to your specific needs. You can access the programme on your computer, tablet, or smart phone. It is free to all University of Sunderland students.

 

Find out more about Silvercloud here.

Roughly how long are appointments?

Appointments tend to last anywhere between 20 - 50 minutes and can be carried out over the phone, in person or via Skype.

I'm on a placement with the University, can I still access support?

Yes. You are still classed as a student of the University of Sunderland even if you are on a placement as part of your course. We offer evening sessions on a Wednesday between 5.00 - 8.00pm. Please let us know if these times would be more suitable for you when you make your referral.

My course is based at St. Peter's Campus, can I still access support?

Yes, we have a dedicated space located in the Prospect Building at St. Peter's Campus where you can access our service.

PLease make us aware on your referral form that you would like appointments to be based at St. Peters and we will do our best to accommodate.

To book an appointment please fill out our online referral form.

How many sessions do I have access to?

Sessions are typically booked in blocks of 4-6 in order that we can support as many students as possible across the academic year. This does also mean that if your 4 sessions are booked and you miss one appointment without giving us 24 hours' notice of your cancellation then you will only be able to access the remaining 3 sessions.

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