The Wellbeing Service at the University of Sunderland provides a confidential service to Students. This aims to protect the Student’s interests and to ensure a relationship of trust between you and the service.
Definition and limitations of Confidentiality
Everyone working within the service will treat all information discretely with sensitivity and respect, working in adherence to the Data Protection Act 1998 Data Protection Act 2018 and the UK General Data Protection Regulation and the University of Sunderland Data Protection Policy. Information disclosed will remain confidential on a “need to know” basis within the team unless there are exceptional circumstances where, in the interests of safeguarding, members of staff have a duty to of care to share with a third party
The exceptional circumstances include the following:
Confidentiality will be maintained in most circumstances of client disclosure regarding past or anticipated illegal behaviour (including the personal use of illegal drugs) – however, this cannot be guaranteed and will be risk assessed on an individual basis.
Confidentiality and Record Keeping
We operate an electronic diary and appointment system, records are held of clients who access the service on a database, this and any written information held are stored confidentially and only accessible to members of the Wellbeing team on a “need to know “ basis. Student records and student information are held and retained in adherence to the Data Protection Act 1998 Data Protection Act 2018, the UK General Data Protection Regulation and the University of Sunderland Data Protection Policy. If you have any queries on how we use your data you may contact the University Data Protection Officer at Dataprotection@sunderland.ac.uk
Confidentiality and Supervision
As part of the ongoing professional development of staff all members of the Wellbeing team receive clinical supervision.
All cases discussed in supervision are anonymous and no identifiable information is shared.