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Confidentiality Policy

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Confidentiality Statement


The Wellbeing Service at the University of Sunderland provides a confidential service to Students. This aims to protect the Student’s interests and to ensure a relationship of trust between you and the service.


Definition and limitations of Confidentiality


Everyone working within the service will treat all information discretely with sensitivity and respect, working in adherence to the Data Protection Act 1998 and the University of Sunderland Data Protection Policy. Information disclosed will remain confidential on a “need to know” basis within the team unless there are exceptional circumstances where, in the interests of safeguarding, members of staff have a duty to of care to share with a third party


The exceptional circumstances include the following:


• If a student discloses an intended act of treason, or terrorism (Terrorism Act 2000);
• If a student discloses ongoing abuse of, risk or danger to a child (Children Act 2004);
• If a student is presenting at risk of serious harm to themselves or others
• If a member of Wellbeing Staff is required by a court of law, or an officer of the law, to give
evidence.
• If a student requests that we pass on information on to a third party we will obtain their
written consent before disclosure


Confidentiality will be maintained in most circumstances of client disclosure regarding past or anticipated illegal behaviour (including the personal use of illegal drugs) – however, this cannot be guaranteed and will be risk assessed on an individual basis.


Confidentiality and Record Keeping


We operate an electronic diary and appointment system, records are held of clients who access the service on a database, this and any written information held are stored confidentially and only accessible to members of the Wellbeing team on a “need to know “ basis. Student records and student information are held and retained in adherence to the Data Protection Act 1998 and the University of Sunderland Data Protection Policy. If you have
any queries on how we use your data you may contact the University Data Protection Officer at Dataprotection@sunderland.ac.uk


Confidentiality and Supervision


As part of the ongoing professional development of staff all members of the Wellbeing team receive clinical supervision.
All cases discussed in supervision are anonymous and no identifiable information is shared.

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