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Student Journey Q & A

Home / Student Information / New Students / Events / Student Journey Welcome / Student Journey Q & A

  1. What’s the best way to get in touch if I have a question?

    The best way to ask any question you have is through Compass, your student enquiry portal. Here you can read FAQs, book appointments with specialist support services and also submit any enquiry you may have... CLICK HERE TO FIND OUT MORE

  2. How do I upload a photograph for my campus card?

    Uploading a photograph for your campus card is quick and easy and is done all online...

  3. How do I get a lanyard for my campus card?

    It's much easier to remember your campus card when you have a lanyard. We have lanyards available for all students...

  4. When will I receive my timetable?

    During your first week you will have access to your induction timetable...

  5. My card hasn't arrived, what can I do?

    If your card hasn't arrived, don't worry you will still be able to access...

  6. Can you help me with getting started with the University’s online systems and services?

    Absolutely, we have recently introduced a digital skills package called Digital US that will help with...

  7. What's the process for parking on campus?

    We have a variety of car parks across both campuses in Sunderland...

  8. Is the Flying Start Module mandatory?

    The module is not mandatory, however the information, content and videos within the module are very useful...

  9. What sporting provision is available at the University?

    We have a wide range of sporting provision at the University, from our sport clubs to our iconic fitness facility...

  10. I think I’m Dyslexic - how do I get tested?

    Once you have registered as a student with University of Sunderland, you can request an online initial screening for Dyslexia and other Specific Learning Differences (SpLD) such as Dyspraxia... CLICK HERE TO FIND OUT MORE

  11. What's study skills and where are they based?

    Study Skills are part of the Library Team! The Study Skills Team offer a wide range of support with all areas of academic study...

  12. Is the campus safe?

    We provide a full-time security service on both campuses, including the support of a campus-based police officer.

  13. How can I access the University WiFi?

    Eduroam is available on campus in all University of Sunderland buildings and provides students...

  14. Is the library accessible 24/7? 7 days a week?

    We have a wide range of library resources available across both campuses here in Sunderland...

  15. What should I do if I'm absent or have holidays booked?

    If you are ever absent, or have a period where you will be away from your regular teaching due to booked holidays...

  16. Are there any travel discounts available?

    There's a variety of different ways for students to commute to University so this will depend...

  17. What should I do if I've not received my student finance?

    There's a lot of options available to you if you are in financial hardship or are looking for updates...

  18. How can I join a club, how much is it and what's included?

    We have a whole host of sports clubs that compete in local, regional and national leagues that you can join...