You can upload your photograph through Selfcare here.
Your photo needs to be a clear head and shoulders shot, containing your full face (like a passport style photo.)
Your face must not be hidden with hats or sunglasses. This picture is used for identification, so the photo should have plain background with good lighting so your face can be seen. It needs to be in colour, not black and white.
Once your photo is submitted it will either confirm you have uploaded a photo or say why your photo has not uploaded.
Reasons your photo may not be uploading:
- The file is too large – (try saving it as a JPG)
- The photo is the wrong file format (it needs to be a PNG or JPEG, JPG)
- If you upload your photo from a phone, crop your image slightly and upload it again (this embeds data to show your photo is a portrait style photo)