We have a wide range of personalised student support services to support you throughout your journey. Whether this is for academic support, managing your money, struggles with your health or wellbeing, individual learning support needs or visa issues and careers advice.
Whenever you need support to succeed in your studies, we are here for you.
It’s natural that you may have questions while you study with us, and that’s why we have a dedicated team to manage all your enquiries no matter how big or small you think they are – it’s important we get you the right information.
The Student Enquiries team are best placed to advise and support you with any questions you have throughout your studies. We’ll keep you informed every step of the way through Compass, your enquiry management platform.
Compass is a great resource for you to keep in touch with us. You can access this via the portal or through the handy Compass UoS mobile app. Every time we provide an update to you, you will receive an email to your student email, so it’s worth checking your student emails! Compass also provides access to hundreds of FAQs, so you may find the answers you’re looking for with the touch of a button!
You can also find our Student Enquiries team across both campuses in Sunderland, so you can always pop in with your question, or even just to say hello!
City Campus | Ground Floor Gateway Building St Peter’s Campus | Upper Floor, Prospect Building
The IT Service Desk Team is here to help you get set up and stay connected throughout your studies.
We are ready to assist with any technical issues you may face. Need help fast? Call us on 0191 515 3333 or visit one of our desks.
Start your university journey by getting your tech set up. If you’re struggling to log in or set up your devices? Come see us on campus or give us a call.
We're here throughout your time at university to support you. Don’t wait – if something isn’t working, get in touch. You can drop in and speak to our team in person or call:
St Peter’s Campus – Upper Floor, Prospect Building
City Campus – Ground Floor, Gateway Building
Stop by during Welcome Week for a quick tech check-up.
We understand that your academic journey can be difficult, overwhelming, and filled with anxiety and unpredictability. We want to reassure you that the Wellbeing team are here for you all throughout your time here.
We offer counselling and wellbeing appointments, digital support and wellbeing related workshops. We also help make referrals to specific support services within Sunderland.
Our professional experts help with a range of wellbeing or mental health related issues from mild to moderate anxiety, depression, stress, bereavement, suicidal ideation and many more
We support students with a disability, neurodivergence (such as Specific Learning Differences, ADHD or Autism) mental health difficulties, long-term health conditions, hearing loss, visual impairment or mobility issues.
We’ll work with you to create your Student Support Plan, including adjustments in exams, and talk about how we can overcome any barriers to your learning to help you succeed. Book your appointment now to agree your Student Support Plan.
If you need any support to access your classes such as a practical assistant or interpreter, we need to know quickly so we can organise this for you from day oneexams .
We can help you to apply for funded support, such as Disabled Students Allowance and offer the support you need in the interim. Find out more about Disabled Students Allowance here.
Autism Coffee Club runs every other Thursday at Student Support, Level 1 Edinburgh Building City Campus. Email disability.support@sunderland.ac.uk for the next date
Any other questions or if you are concerned about how you may managing your disability at university please get in touch
Where we are – edinburgh/st ps
Our International Student Support (ISS) team is here to help throughout your studies with any visa, immigration, and welfare-related queries you may have.
We provide guidance on Student Route Visa, including extensions, taking a break from study, and Graduate Route eligibility. Our International Welfare Advisor can also help with accommodation, health, family, and finance queries. If you ever need to speak to the team, we have regular drop-ins across both campuses and you can also submit an enquiry on Compass
The Student Financial Guidance team are the experts in all things student finance. Whether you have a query about student loans, need help with budgeting and managing your money, or want to discuss a change in your circumstances, please get in touch with us.
We can talk about other sources of financial support, give guidance on claims for state benefits for those students who remain eligible and identify any educational charities and trusts who may be able to support you.
Remember, any changes to your circumstances, such as changes to your course or financial changes at home might have an impact on your funding – we can help.
If you find yourself in financial difficulty during your studies, we can talk about an application to the university's Student Support Fund.
The Student Support Fund is here to help if you're dealing with unexpected money troubles that might make it hard to continue with your studies, especially if something unplanned or a sudden change has made things tough.
While the fund can offer some extra support, it’s not meant to cover everything. Applications for the fund are means-tested, so you'll need to provide some proof of your situation to be considered.
Your University Library is dedicated to supporting your academic success by offering learning spaces, resources, services, and opportunities to enhance your learning skills.
Whether you prefer silent, quiet, or collaborative spaces, we can help you find the perfect spot to focus without distractions or work as part of a group. To help you reach your full potential, we offer comprehensive support for developing your academic and study skills. Our services include one-on-one appointments, drop-ins, and masterclass workshops, delivered by our team of expert librarians and advisors.
You can find out more about Library Services as well as ask any questions you have through the Library Talk Live Chat on their webpages
We are The Employability & Enterprise Hub (delivered by the Centre for Graduate Prospects)
Looking for a part-time role, CV enhancement, or industry placement? We offer tailored employability and enterprise support for students, available in person at our campus hubs or online.
We are here to help you from your first day, through your studies and into your graduate journey. As a new student you can connect with us to gain a wider understanding of what we offer and when you might need us. Register here and sign up to make sure you don’t miss our exciting opportunities.
We can help you build and develop your employability and enterprise skills in a way that suits you.
You can visit us daily, during term time, at our Hubs at both City Campus and St Peters Campus Find out more.
