Staying Safe Online

Spam and Scam Emails

In a world full of emails, there's going to be some spam or scam emails that get through. We do our best to filter these out and have a variety of features in place to identify the authenticity of emails but we always recommend that stay vigilant to spam or scam emails.

• Do not open emails which you suspect as being scams.
• Do not forward emails which you suspect as being scams.
• Do not open attachments from unknown sources.
• If in doubt, contact the person or organisation the email claims to have been sent by ... better safe than sorry.
• Do not readily click on links in emails from unknown sources. Instead, roll your mouse pointer over the link to reveal its true destination, displayed in the bottom left corner of your screen. Beware if this is different from what is displayed in the text of the link from the email.
• Do not respond to emails from unknown sources.
• Do not make purchases or charity donations in response to spam email.
• Don’t click on ‘remove’ or reply to unwanted email.
• Check junk mail folders regularly in case a legitimate email gets through by mistake.
• When sending emails to multiple recipients, list their addresses in the 'BCC' (blind copy) box instead of in the 'To' box. In this way, no recipient will see the names of the others, and if their addresses fall into the wrong hands there will be less chance of you or anybody else receiving phishing or spam emails.