Student Wellbeing opening hours are:
- Monday 8.30am - 5.30pm
- Tuesday 8.30am - 8.00pm
- Wednesday 8.30am - 8.00pm
- Thursday 8.30am - 8.00pm
- Friday 8.30am - 5.00pm
If your question isn't here, get in touch by emailing us at firstname.lastname@example.org or giving us a call at 0191 515 2933 and we'd be happy to support you.
How do I access support?
Student Wellbeing opening hours are:
What other support is available?
SilverCloud – Self-Help CBT programs you can access 24/7, There are modules covering providing space from anxiety, stress, depression, creating a positive body image, and many more. Read more and sign up through our website
Togetherall – A space where you can anonymously talk about how you feel alongside a range of free online modules that cover anxiety, depression, phobias, stress, and many more. It also has free resources such as a private journal and a goal setter. Register by clicking here.
Student Space – A website with a range of information and advice from friendships to lockdown and self-isolation. As well as free 24/7 confidential text, phone, webchat, and email support. Tel 0808 189 5260 (3 pm to midnight), Text ‘Student’ to 85258, email email@example.com or from 4 pm-11 pm you can webchat on their website.
How many appointments can I have?
All students are offered an initial appointment, for some students this may be all they need. Our counselling service offers a short-term brief therapy model in which we currently offer up to 4 sessions.
What can I expect during the initial appointment?
Your first session will be chance for a Wellbeing Practitioner to assess any needs you may have and signpost you to the service that is most suitable. The call should take approximately 20 – 30 minutes. This initial conversation is to get an idea of what your current difficulties are and an opportunity for us to advise the best next steps to take. This might include referring you to see a Counsellor, a Wellbeing Advisor, or other Services.
What if I can't make my appointment?
If you are unable to attend and appointment please email firstname.lastname@example.org or call us at 0191 515 2933.
Please note we require 24 hours notice of cancellation. The Wellbeing Service is extremely busy and if you fail to attend without giving us 24 hours notice we may not be able to offer you another appointment. Your referral to the Service will be closed and should you wish to re-engage with the Service you will be required to complete another Wellbeing Referral form.
What if I miss my appointment?
As you can imagine we're a very busy service, should you need to cancel your appointment we would appreciate 24 hours’ notice.
If you have missed an appointment do not let that stop you for getting in touch with us at email@example.com or 0191 515 2933
What if I don’t like my allocated worker?
Not a problem, what is really important is feeling able to communicate honestly and develop a relationship. Ideally, speak to your worker but if you do not feel this is possible, please contact Gail Jamison (Operations Manager) Gail.firstname.lastname@example.org
Can you support me with Extenuating Circumstances?
Extenuating Circumstances are circumstances which are exceptional, outside your control, that have prevented you from either demonstrating or acquiring the skills, knowledge, competencies required for the assessment. Should you experience this and are currently accessing our service we can provide confirmation of this.
If you have previously accessed the service but are filling out an Extenuating Circumstances form currently, we cannot provide retrospective evidence. Your GP would be able to help with this instead. If you need any further clarification please email at email@example.com.
I'm worried about a friend, can I refer them for support?
Please get in touch with us about any concerns you may have, do not hesitate to email firstname.lastname@example.org or phone us at 0191 515 2933
it's also really important when you are dealing with other people's emotional needs that you look after yourself as well.
If your concern is during Wellbeing out of hours, your friend also has the option of wider support from services across the local area.
I'm already receiving support outside of University, can I still be seen?
This can depend. If you are already seeing a counsellor outside of University, then we would not duplicate these services. However, if you require some support around issues separate from the counselling i.e. academic or housing related issues, we would be more than happy to help and/or signpost you to the correct services.
I'm on a placement with the University, can I still access support?
Yes. You are still classed as a student at the University of Sunderland even if you are on a placement as part of your course. We offer evening sessions on a Wednesday between 5.00 - 8.00pm. Please let us know if these times would be more suitable for you when you make your referral.
I need access to a maternity restroom, where can I find these?
A maternity rest room is designated for expectant mothers to rest and for new mothers to express breast milk. Rooms are available across campus:
City Campus - Design Centre, room 210A
Sir Tom Cowie Campus - Reg Vardy Building, room 406
Please contact Facilities Helpdesk on 0191 515 3366 to book out one of the rooms within the building's normal opening hours.
What is the confidentiality policy?
The support we provide is a confidential service to students. There are however exceptional circumstance where, in the interests of safeguarding, members of staff have a duty of care to share with a third party.
These exceptional circumstances include the following:
To read our full confidentiality policy click here.