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Password and Multi Factor Authentication FAQs

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  1. Can I reset my Password myself?

    Yes, you can reset your password anytime via our self-service password management platform; Selfcare...

  2. It shows I have not registered for a password reset, what does this mean?

    If you have followed the steps and are presented with a screen that shows you have not registered for a password reset...

  3. What is the best guidance for a password?

    Your password should be unique to you and shouldn't contain commonalities such as your name, address or...

  4. Why do I need an authenticator?

    Authenticating a log-in is the best thing you can do to secure an account, it shows...

  5. Can I use a different authenticator?

    No, your University account provides you access to Microsoft 365 products free of charge. As part of this, you are required to use...