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Problem Shared

We have partnered with Problem Shared to provide students with access to an online mental health platform that offers online therapy. Students will have access to a range of practitioners allowing you a choice of therapist and support when you need it. Students can only access Problem Shared through being referred by our service, please get in touch if you have any further questions regarding this.

Problem Shared believes everyone has the right to quality mental health care. They have a network of highly trained online counsellors which lets you access a practitioner that best fits your need, from the ability to choose the gender, ethnicity, and language of your practitioner.

This is the list of languages students can access for Counselling via Problem Shared; English, Hindi, French, Polish, Punjabi, Urdu, Greek (modern), German, Gujarati, Italian, Spanish, Turkish, Mandarin, Portuguese, Welsh, Afrikaans, Bengali, Cantonese, Czech, Dari, Farsi, Hebrew, Hungarian, Japanese, Korean, Krio, Malayalam, Shona, Sign language and Slovak.

If you would like further information, please read through Problem Shared’s FAQS.

How it Works

First, you will need to submit a referral form to our service, following this you will be invited to an Initial Assessment with the Wellbeing Team. During this initial assessment, your practitioner may decide it would be appropriate to refer you to Problem Shared. They will discuss this with you and gain your consent to refer you.

From this, you would be referred to the service and would receive an email to your student address asking you to register. You would then need to activate your account using your University Email, answer a brief questionnaire and then get matched with one of Problem Shared therapists. You can then book your first session at the best time and date that suits you.

If you have been referred and run into any difficulty, please contact the team at wellbeing@sunderland.ac.uk and we would be happy to help.

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