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What We Do

Our International Student Support (ISS) service is here to help you throughout your studies with any UK visa and immigration queries you may have. If you require a Student Route Visa extension or if you are planning to switch to a Start-up or Graduate visa, it is International Student Support who will assist you with this process.

If you have a question that you would like to ask regarding your immigration status, International Student Support can provide confidential aguidance whether that is through a one to one appointment or via the university Compass system.

Our International Student Support Team will keep you up to date with the latest changes to the Student Route visa, Graduate Route visa and Start-up Route visa policy guidance, and they will inform you if these changes have an impact on your current immigration status in the UK.

Please note that International Student Support are here to assist current Univeristy of Sunderland students. If you are an applicant, please contact the Immigration Compliance team.

Training and Service Agreements

Both International Student Support Advisers are trained by the UK Council for International Student Affairs (UKCISA) and are regulated by the Office of Immigration Services Commissioner (OISC)

The advice and guidance service that International Student Support provide is free of charge. Any additional costs will be paid by the student.

Please read the International Student Support CAS Policy and Service Agreement for information on the various services we offer to our students.  Please also take a look at the University of Sunderland's International Agreement.

UKCISA | OISC | ISS CAS POLICY AND SERVICE AGREEMENT INTERNATIONAL AGREEMENT

 

Drop-ins and Appointments

International Student Support Adviser appointments are available on:

  • Tuesday 10am - noon; 2pm - 4pm
  • Thursday 10am - noon; 2pm - 4pm  

Appointment availability is advertised on Compass.  You can book an appointment visa your Compass phone app, or you can visit a Gateway help desk and an adviser an assist you.  

International Student Support also host drop-in appointments on:

  • Monday; 2pm - 4pm; Gateway Building, City Campus and Prospect Building, Sir Tom Cowie Campus at St Peter's 
  • Wednesday; 2pm - 4pm; Gateway Building, City Campus

You do not have to book a slot for a drop-in appointment.  Simply visit the Gateway help desk and an adviser will notify us of your arrival.  

Please note drop-in appointments are for general enquiries.  If you require support for a CAS process or visa application, you will require a standard appointment, or you can contact us via Compass.  

Complaints

If, at any stage, you are not satisfied with our service you can make a complaint through the formal Student Complaints Procedure.

Please contact our University Academic Services or the Students’ Union for advice on the process. You can find the formal complaints procedure online

STUDENT COMPLAINTS PROCEDURE